How we collect, use, and protect your personal data and your pet's medical records.
Last updated: 6 April 2026
OC Pets Veterinary Clinic L.L.C is committed to protecting the privacy of our clients. This policy is in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
| Purpose | Legal Basis |
|---|---|
| Providing veterinary care and treatment | Contract / Legitimate interest |
| Maintaining accurate medical records | Legal obligation |
| Sending appointment reminders | Legitimate interest / Consent |
| Processing payments and issuing invoices | Contract / Legal obligation |
| Complying with UAE regulatory requirements | Legal obligation |
| Improving our services and website | Legitimate interest |
| Sending newsletters or promotional content | Consent (opt-in only) |
We do not sell or rent your data. We may share it with:
Animal medical records are the property of OC Pets. Copies are available on written request. Records are retained for a minimum of 5 years from the date of last treatment.
We implement appropriate technical and organizational measures against unauthorized access, loss, or disclosure, including encrypted storage and access controls limited to authorized staff.
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Under UAE data protection law, you have the right to access, correct, or request deletion of your personal data, object to certain processing, and withdraw consent. Contact us at vet@oc-pets.com to exercise these rights. We will respond within 30 days.
When you contact us via WhatsApp or email, you consent to receiving responses through the same channel for service delivery and record-keeping purposes.
We may update this Privacy Policy from time to time. The updated version will be posted with a revised date. Continued use of our services constitutes acceptance.
OC Pets Veterinary Clinic L.L.C
Shop 2, Art 18, Business Bay, Dubai, UAE
๐ 044 366 388 ยท โ๏ธ vet@oc-pets.com
Book a consultation today โ same-day appointments often available. Open 7 days a week.