Privacy Policy

Last updated: 6 April 2026

OC Pets Veterinary Clinic L.L.C is committed to protecting the privacy of our clients. This policy is in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

1. Information We Collect

1.1 Client Information

• Full name, contact number, email address, postal address
• Emirates ID or passport number (where required by regulation)
• Payment and billing information
• Communication history (calls, messages, emails)

1.2 Animal/Patient Information

• Animal name, species, breed, sex, date of birth, weight
• Microchip number, vaccination records, medical history
• Diagnostic results, treatment plans, medications, surgical records
• Photographs or videos taken during treatment (with consent)

1.3 Website & Digital Data

• IP address, browser type, pages visited (via analytics)
• Form submissions including booking requests and contact messages

2. How We Use Your Information

Purpose	Legal Basis
Providing veterinary care and treatment	Contract / Legitimate interest
Maintaining accurate medical records	Legal obligation
Sending appointment reminders	Legitimate interest / Consent
Processing payments and issuing invoices	Contract / Legal obligation
Complying with UAE regulatory requirements	Legal obligation
Improving our services and website	Legitimate interest
Sending newsletters or promotional content	Consent (opt-in only)

3. How We Share Your Information

We do not sell or rent your data. We may share it with:

• Regulatory authorities — where required by UAE law
• Referral specialists or laboratories — with your knowledge, when specialist care is needed
• Payment processors — to securely handle transactions
• Practice management software providers — under strict confidentiality obligations

4. Medical Records

Animal medical records are the property of OC Pets. Copies are available on written request. Records are retained for a minimum of 5 years from the date of last treatment.

5. Data Security

We implement appropriate technical and organizational measures against unauthorized access, loss, or disclosure, including encrypted storage and access controls limited to authorized staff.

6. Cookies

• Essential cookies — required for the website to function
• Analytics cookies — anonymized usage data to improve the site

You can control cookies through your browser settings.

7. Your Rights

Under UAE data protection law, you have the right to access, correct, or request deletion of your personal data, object to certain processing, and withdraw consent. Contact us at vet@oc-pets.com to exercise these rights. We will respond within 30 days.

8. WhatsApp & Electronic Communications

When you contact us via WhatsApp or email, you consent to receiving responses through the same channel for service delivery and record-keeping purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised date. Continued use of our services constitutes acceptance.

Contact

OC Pets Veterinary Clinic L.L.C
Shop 2, Art 18, Business Bay, Dubai, UAE
📞 044 366 388  ·  ✉️ vet@oc-pets.com